Return Policy
Return & Exchange Policy
We want you to be completely satisfied with your purchase! If you need to return or exchange an item, we’re here to help.
Returns
- Returns are accepted within 30 days of delivery.
- Items must be in original condition, unworn, unwashed, and with all original tags and packaging.
- Custom or personalized items are not eligible for return unless they arrive damaged or defective.
Exchanges
- Exchanges are available for the same item in a different size or color, subject to availability.
- To ensure you get the desired item, we recommend starting the exchange process as soon as possible.
Refunds
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).
How to Initiate a Return or Exchange
- Contact us here: contact@tacticalbrigade.com with your order number and reason for return/exchange.
- We’ll provide you with return instructions, including the return address.
- Once your return is approved, ship the item back to us at your own expense (unless it was our error).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund at no additional cost to you.
For any questions or concerns, feel free to reach out to us: contact@tacticalbrigade.com